Terms & Conditions

These Terms & Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Customer", "Buyer", "User") and DigiSite ("we", "us", "our", "Store", "Merchant").

By accessing our digital storefront, browsing product catalogues, submitting online orders, requesting quotes, or initiating transactions via WhatsApp, SMS, Phone, or Web Checkout, you unequivocally agree to be bound by these Terms. If you disagree with any part of these Terms, please refrain from using our ordering platform.

We endeavor to present accurate product descriptions, high-resolution imagery, and current pricing. However:

• Pricing & Typographical Accuracy: Prices, promotional discounts, and product availability are subject to change without prior notice. In the event of an inadvertent typographical or technical pricing error, we reserve the right to decline or cancel orders placed at erroneous values.
• Visual Variations: Due to screen calibration differences, lighting conditions, and artisanal manufacturing variations, actual product appearance, packaging, or shade may slightly vary from catalogue photos.
• Inventory Limitations: Item availability is not guaranteed until order confirmation. We reserve the right to limit order quantities per customer or per household at our sole discretion.

Submitting an order via our digital cart or WhatsApp chat constitutes an offer to purchase. A contract is formalized only when we explicitly issue an order confirmation, dispatch advice, or receipt.

Payment methods may include UPI, QR Codes, Direct Bank Transfers, Online Gateways (Credit/Debit/Net Banking), and Cash on Delivery (COD), where supported by the merchant.

• Direct UPI & Bank Transfer Verification: For orders processed via direct UPI or bank transfer, fulfillment commences only after our finance team verifies the unique transaction reference (UTR) / bank settlement.
• Payment Disclaimer: Customers must ensure funds are directed exclusively to the official merchant QR codes and bank details published directly on our verified store channels. The merchant is not liable for funds mistakenly transferred to incorrect or third-party accounts.
• Cash on Delivery (COD) Compliance: Where COD is offered, buyers agree to maintain exact payment upon courier arrival. Refusal of legitimate COD parcels without valid justification may result in blacklisting from future purchases.

Estimated delivery dates provided are purely indicative. Actual transit schedules depend on independent courier logistics, seasonal peak demand, local regulatory clearances, and unforeseen weather circumstances.

• Accuracy of Delivery Address: Customers are solely responsible for supplying a complete and accurate shipping address, landmark, and reachable contact number. Failed deliveries caused by incorrect recipient details or customer unavailability will incur re-dispatch shipping fees.
• Transit Inspection: Customers are advised to inspect package integrity upon receipt and immediately document any outer tampering or physical damage with photographs or unboxing video before accepting delivery.

Our returns and refund processes are structured to protect authentic buyer concerns:

• Cancellation Window: Order cancellations must be requested prior to parcel dispatch. Once an order is handed over to the courier partner, standard return policies apply.
• Damage / Defect Reporting: Genuine defective, damaged, or mismatched items must be reported within 24 to 48 hours of delivery, accompanied by clear photos/videos of the product and shipping label.
• Non-Returnable Items: Customized/engraved merchandise, perishable food items, personal hygiene products, clearance sale items, and digital assets are strictly non-returnable unless received defective.
• Refund Processing: Approved refunds will be processed back to the original payment source or via bank/UPI transfer within 5–7 business days following inspection of the returned merchandise.

When interacting with our store, customers agree NOT to:

• Submit fraudulent, frivolous, or speculative orders intended to exhaust merchant inventory.
• Use abusive, defamatory, threatening, or harassment language against customer support personnel or delivery couriers.
• Attempt automated data scraping, unauthorized reverse engineering, malicious code injections, or cyber attacks against our ordering platform.

All trade names, logos, product imagery, descriptions, catalog layouts, and branding materials showcased on this platform are the exclusive intellectual property of DigiSite or its lawful licensors. Any unauthorized copying, distribution, or commercial exploitation is strictly prohibited under international copyright laws.

To the maximum extent permitted by applicable law, all goods, catalogue content, and digital services are provided strictly on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied.

You agree to indemnify, defend, and hold harmless DigiSite, its owner, agents, employees, and technology infrastructure partners from and against any third-party claims, losses, liabilities, costs, and legal fees arising out of your breach of these Terms, your misuse of ordered products, or your violation of any statutory regulations.

These Terms shall be interpreted and governed in accordance with the laws of the jurisdiction in which the merchant's business is registered.

In the event of any grievance or dispute, both parties mutually agree to seek an amicable, good-faith resolution via direct communication before initiating any formal administrative or judicial proceeding.

For inquiries, order support, or official notices, please contact: